How can we help you?
Our Support Team is available to assist you Monday-Friday 9AM-5PM EST. Thank you.
Frequently Asked Questions
Our estimated delivery time is 3-7 business days.
We offer free shipping for orders of $39 or more!
We work with a third-party fulfillment center that holds our products in warehouses all across the country. As a result, you may receive your order in multiple shipments. If you’ve been waiting a long time, feel free to reach out to us for more info at firstname.lastname@example.org!
Currently we do not ship outside of the continental US, but we’re working on it! Stay tuned : )
To cancel your subscription, complete the following steps:
- Login to your NuTrail account at nutrail.com
- Click on Order History, then Manage Subscriptions.
- Find the subscription you would like to cancel and on the right hand side select cancel.
- Select your reason for canceling, provide additional comments and click on CANCEL SUBSCRIPTION to finalize your request.
- You're all set!
Due to food safety reasons, we are unable to accept
any product returns once they have left our facilities.
NuTrail is committed to offering you the best quality products possible and want you to fully enjoy your experience with us. If for any reason you are unsatisfied with your order please contact us at email@example.com and we will do our best to address your concern.
For any damaged/defective products or if you received an incorrect item(s), reach out to us at firstname.lastname@example.org and we will resolve things for you ASAP.
Unfortunately, if your order has already been processed
we are unable to cancel it. Reach out to us at email@example.com for further
Oh no! It’s possible that you haven’t activated your account with us – reach out to us at firstname.lastname@example.org and we’ll look into things ASAP for you.
No, our products contain dairy and are therefore not vegan. Stay tuned to
nutrail.com and @nutrailofficial for
all our latest product updates.
Depending on the product, our all-natural sweeteners include: Erythritol (a sugar alcohol), Monk Fruit Extract and/or Stevia (both plant-based sweeteners).
All three sweeteners have little to no effect on blood sugar levels and little to no carbs!
We’re glad you asked! Natural Flavors are extracts of natural products that have undergone natural processes to concentrate their desirable quantities.
They're included in our granola to add or boost specific flavors or flavor profiles.
There is no maltodextrin or laboratory-derived flavoring added to any of our products!
All of our products are made in a gluten-free approved facility (Gluten Free Certification Organization –GFCO) and all ingredients are gluten free and grain free.
Our products are processed in a facility that handles, eggs, soy, milk, wheat, peanuts, tree nuts, and sesame seeds.
Yes, our products are GMO-free.
No – all of our granola products include a blend of nuts
Our product ingredients are sourced domestically and
internationally. All manufacturing is done in the US.
Net carbs are calculated by subtracting fiber and sugar
alcohols from the total number of carbohydrates. Net carbs only include carbs that the body can fully digest into glucose.
Yes, our products are diabetes-friendly. Depending on the
product, our all-natural sweeteners include: Erythritol (a sugar alcohol), Monk Fruit Extract and/or Stevia (both plant-based sweeteners).
All three sweeteners have little to no effect on blood sugar levels and little to no carbs! They're the perfect way to satisfy your sweet tooth, while staying safe. 🙂